If I order an item from your website or brochure when will it be delivered?
If your item is in stock we will dispatch your item within 2 working days – orders are usually dispatched on Tuesdays and Thursdays through the winter season. Delivery will usually be by Royal Mail Recorded, Special Delivery or Courier (depending on value). Small low value items are sometimes sent Royal Mail First Class. A signature will usually be required for higher value items- if you know you are unlikely to be in to sign we can deliver items to an alternative address (select option at checkout). If the item you select is not in stock we will notify you immediately. We may be able to order an item in for you but you will always be given the option to cancel your order if you would prefer not to wait.
Note re Postal Strike: We will review the postal situation on a daily basis - if the postal strike continues and delays are lengthy we will use an alternative delivery method to Royal Mail to ensure customer orders are received on time. If you need an item for a specific travel date please let us know in the comments box at checkout.
Postage Charges
How much do you charge for postage and packing on purchased items?
I have purchased a product from you and it is faulty – what should I do?
If a product you purchased from us is faulty when delivered please contact us during opening hours and we will advise you how to proceed.
Shop returns
I have purchased an item at your showroom or at a presentation evening but no longer require it – can I return it?
We regret that we are unable to refund items purchased in person due to the seasonal nature of our products. We will however be happy to offer either an exchange or credit note for items returned in their original packaging and with tags attached on production of the original till receipt up to seven days after purchase.
Online & Mail Order Returns
I have ordered an item from you and wish to return it – how should I send it?
We hope you will be completely satisfied with any product purchased from us, but if you purchased via the website or by mail order and wish to return an item, we aim to make it as quick and convenient as possible.
Under distance selling regulations you may cancel your order by returning any item to us up to seven days after delivery. A refund will be given provided the item is returned to us in its original packaging and with tags attached within seven days from the date of receipt by you. If you cannot return the item in person then items should be returned via an insured, traceable service to Eastern Ski Wear, Unit 6 Cedars Courtyard, Wetheringsett, Nr Stowmarket, Suffolk, IP14 5PQ. We cannot be held responsible for parcels lost on return to us. If we do not receive your parcel, we are unable to refund.
Please be aware that both the original postage fees and return postage fees cannot be refunded unless the reason for the return of the goods was due to an error made by us. If we made the error we will refund postage up to the maximum of the postage price you originally paid on your order. Please allow 10 days for refunds to be processed and credited to your card.
